Privacy Policy

Effective Date: 22-Jan-2026

Dhigaal is a global e-learning platform serving users from different countries and regions. We are committed to protecting personal data in accordance with internationally recognized data protection standards, including GDPR, global privacy principles, and digital best practices.

1. Scope of This Policy

This policy applies to all users worldwide, including students, instructors, partners, and visitors who access Dhigaal services, content, and digital products.

2. Information We Collect

We collect information necessary to deliver secure, effective, and personalized learning services.

  • Full name
  • Email address
  • Phone number (optional)
  • Country or region of residence
  • Payment and billing information
  • User account credentials
  • Course enrollments and learning progress
  • Certificates, attendance records, and assignments
  • IP address and approximate location
  • Browser type, operating system, and device details
  • Interaction data such as pages viewed and session duration

3. Legal Basis for Processing

  • Consent
  • Contractual necessity
  • Legitimate interest
  • Legal obligation

4. How We Use Your Information

  • Provide access to courses and learning resources
  • Manage user accounts and authentication
  • Process payments and issue certificates
  • Communicate essential service updates
  • Improve platform performance and content quality
  • Ensure platform security and prevent misuse

5. International Data Transfers

As a global platform, user data may be processed or stored in different countries. Dhigaal applies appropriate safeguards and security standards for international data transfers.

6. Data Security Measures

We apply industry-standard security measures including encryption, access controls, and secure servers to protect user data from unauthorized access, loss, or disclosure.

7. Data Retention

User data is retained only for as long as necessary to fulfill educational, contractual, and legal purposes. Upon request, eligible data may be deleted or anonymized.

8. User Rights

  • Access personal data
  • Request correction of inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

9. Third-Party Services

We may use trusted third-party services for payment processing, analytics, and hosting. These providers are contractually obligated to protect user data.